A damaged undersea cable has affected connectivity for Malaysian customers to the US, Singapore and HK region and as such internet connectivity to such regions will be affected. Please note that despite the report below, links to Europe may be affected as well due to the rerouting of US traffic through the alternate lines.
This is particularly humorous considering that the AAG cable system is less than a year old! Obviously bad positioning… For more information on the AAG, you can read it up here.
Taken from The Star
KUALA LUMPUR: Telekom Malaysia Bhd’s (TM) Internet service was disrupted by a damaged underwater cable circuit at the Asian American Gateway (AAG) in Lantau, China.
In a statement issued yesterday, TM said due to the damage at AAG, which links Malaysia to the United States, customers surfing websites hosted in Hong Kong and the US would be experiencing slow connection.
Those using Internet protocol (IP)-like virtual private network (VPN) and critical business applications linked to Hong Kong and the US might encounter service disruption.
The statement said to overcome the problem, several Internet lines were directed to alternative connections to reduce traffic congestion.
With repairs under way, traffic to North America and Hong Kong would experience disruption while traffic to other countries would remain the same.
TM customers can report problems by calling the 100 line and choose “Internet service” or sending e-mails. — Bernama