Malaysian Users to experience degraded performance to Europe, US and North Asia

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Malaysian Users to experience degraded performance to Europe, US and North Asia

Telekom Malaysia has announced maintenance works on one of their main submarine cables. The maintenance  is expected to take about a month and will only be completed on the 21 July 2013. Other countries who use the same submarine cable in the region might be affected as well.

Official announcement is as below:

TM wishes to inform that the consortium for the submarine cable network system providing international data link to Europe has scheduled a planned maintenance exercise on 29 June 2013. The maintenance work is expected to be completed on 21 July 2013. During this period, users may experience:

  1. Slow browsing when accessing sites hosted in Europe, the United States (U.S.) and North Asia.
  2. Less than ideal call quality when making and receiving VOIP calls to and from Europe, U.S. and North Asia.
  3. Less than ideal online gaming performance when using servers hosted in Europe, U.S., North Asia.

We are taking pro-active steps to optimise bandwidth utilisation on other international links to ensure that any performance degradation caused by this maintenance exercise is minimised.

We apologise for any inconvenience caused and would like to thank you for your understanding and patience during this period. Should you have any enquiry or require further assistance, please get in touch with us here or tweet us at @TMConnects.

Thank you.

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