In a recent Twitter post, TM has removed the bandwidth cap on HSBB @ UniFi for now. With so much invested in making available HSBB and TM eager to get new subscriptions it is of course worried when the general feedback from the public was outrage at the bandwidth caps. After all, how are they going to get new subscribers if there’s so much negative press? There have been some calls that this was due to the power of social media, but I also have a feeling that it has a lot to do with the press’ decision to vocalize these opinions (see TheStar’s report).
However I suspect that this is not the end of the issue. TM is the company that installed P2P throttling devices despite public outcry. The fact is that there wasn’t a valid alternative provider and that’s why they could afford to do that. Its loss in revenue from pissed off customers (who probably couldn’t afford to cancel in any case) were offset by the massive savings in bandwidth. Now who’s to say they won’t slap the bandwidth cap back on once HSBB has a higher take-up rate and you’re already bound with your 12-24 months with them? What are you going to do? Not pay and be internet-less in protest? Good luck with that.
It’s also worth nothing that TM can’t even get their UniFi site together. It refuses to display on Firefox despite updating to the latest Flash player.
Even on IE8, although it loads, it shows a code error and clicking in the Packages does not seem to do anything!
Launch day wasn’t that much better:
Let’s see a year or two down the line how this pans out. For now, I’ll be still trying to get my damn 4mbps…